The Buyer may return any delivered Goods within 7 days of delivery for any reason whatsoever including simply a change of mind. The Buyer must notify the Seller in writing via email or post within 7 calendar days of delivery. If the Buyer returns any Goods for any reason except in the circumstances envisaged in clause 8.6 then the Buyer is obliged to pay the cost of returning the Goods to the Seller. All returned Goods must be completed disassembled and correctly placed in all original packaging. The Seller may require photographic evidence of the satisfactory condition of the item being returned. This requirement will be exercised at the Seller’s discretion. Evidence will either be provided via accepted printed media or by the submission of electronic files to Outdoorplay48@gmail.com
The Seller will not accept returns or cancellations if the Goods have been altered by applying chemicals or paints to the surfaces or by altering or customising the Goods in any way or doing anything that could be deemed to be an act of the Buyer accepting the Goods as his or her own. The Buyer must keep any Goods he or she intends to return to the Seller in good condition. The Goods must be returned in the same condition as the condition in which they were delivered. If Goods are delivered flatpacked they must be returned in the same condition including complete disassembly. Care must be taken to ensure that Goods returned are packed well to avoid damage or loss in transit. Goods returned which cannot be sold as new due to damage or wear and tear may be subject to a reduction in the refunds given.
If the Buyer decides to cancel the order after the Goods have been dispatched and commenced their carriage (whether by carrier or by post), the Seller may charge the Buyer for carriage of the Goods. Buyers are advised to check the status of the order before requesting cancellation. Any charges will be communicated to the Buyer before the Seller confirms cancellation.